A question? A doubt? Find all the answers to the questions that are most frequently asked.
What's the story behing the brand name?
Are your clothes really made in France?
Absolutely! The clothes are designed and made in France in small workshops that also work for the big names in fashion and haute couture.
It costs 2 to 3 times more expensive to manufacture in France. However, there is genuine know-how in France in fashion and sewing. Our craftsmen can see at a glance what is wrong with a garment and correct it.
Besides, it helps preserve jobs in France and knowledge. We can also do better quality control and make sure every piece of garment that comes out of the workshops is flawless.
Are you a brand committed to sustainable development?
Fashion is the second most polluting industry in the world. That’s why we are continually thinking about the best ways to reduce our ecological impact.
We choose solid and ecological materials. We work to ensure that clothes withstand years. Moreover, we create clothes in which people feel good.
We only wear 1/3 of our wardrobe clothes. Our goal is that you wear 100% of the clothes in your closet. Because for us, having you wear the clothes you bought means that there will be fewer garments in the garbage.
We also ensure that production follows all the ethical standards.
I don't know what size to choose. Can you help me?
Of course! We have a size guide available on the website. You can also find a tutorial that shows you how to take your measurements.
Besides, you can also send us a message on our social network or by email. We can direct you to the size that would fit you best. Finally, you can also come and try the garment directly by taking an appointment with our showroom in Paris.
Which countries do you ship to?
We deliver to France, Andorra and Monaco.
We also ship to most European countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands , Poland, Portugal,, United Kingdom, Slovakia, Slovenia, Spain and Switzerland.
Finally, we make deliveries to the United States, Canada, China, Korea, Hong Kong, Japan, Qatar, Singapore, Taiwan and the United Arab Emirates. NB: Additional customs fees may apply to these last 10 countries.
What are the delivery options?
If you live in Paris or plan to spend some time in Paris, you can pick up your order for free at our showroom located at 51 rue de la Fontaine au Roi in Paris 11. It would also be an opportunity for you to discover the brand universe. Also, small surprises may await you there.
Otherwise, you can choose which delivery method suits you the most.
If you live in France, you can opt for:
- Delivery in relay point (+ 2 to 4 business days)
- Home delivery (+3 to 5 business days)
For international deliveries, you have the choice between:
- Delivery to service points if you are in Andorra, Belgium, Luxembourg, Monacco and Spain
- Home delivery
We process your order as soon as we can. You can receive your package within 1 to 2 weeks, and sometimes even less.
How much are the shipping costs?
Shipping costs for France are :
- Free if you pick your package up at our showroom (located at 51 rue de la fontaine au roi, 75011 Paris)
- 4.5€ if the package is sent to a service point
- 6.5€ if you choose home delivery.
Please note that shipping is free for all orders over 250€ .
How much does it cost to ship abroad?
You live outside of France and would like to know how much are the international shipping costs. Please refer to the table below. Note that the shipping costs will vary depending on the weight of the package. For countries outside the European Union, customs fees may also apply and will be your responsibility. As for the United States, there are no custom fees for all orders below 675€ / ($800).
|Countries||Shipping to a service point||Home delivery|
|Austria, Italy, Portugal||9€|
|Cyprus, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Ireland, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland||18€|
|Africa, China, South Korea, Hong Kong, Japan, Taiwan, Thailand, Canada, United States (US)||29€|
|United Arab Emirates, Qatar, Singapore||36€|
My Account and my orders
Do I have to create an account to place an order?
Not, you can pass an order as a guest.
How do I do to create an account?
You can click on the “My Account” button located in the top bar of the website. You can also create an account when placing an order.
How do I do if I want to modify my personal data?
You can change your personal data by simply logging into your account. Once connected, all you need to do is change the data you want to edit and save.
I lost my password.
Click on “I lost my password” when you try to sign in to your account. Or send us a small email!
How can I track my order?
As soon as we send the parcel, we send you an email containing your tracking number so that you can follow the delivery without any problem.
Return and exchanges
What if my package arrives damaged?
If your parcel arrives damaged, before opening it, do not forget to take a picture of it. It will allow us to make a complaint to the postal service.
If the package is damaged, but the clothes are not, everything is fine. If on the other hand, clothes are damaged, take a picture of them. Then follow the procedure to make a return or exchange.
In the case of a damaged package, the cost of return will be at our expense.
How to make a return?
If you wish to make a return, please contact us at the following address firstname.lastname@example.org with the reasons why you want to return the garment.
Note that if you are in Paris, you can come and exchange or return the coin at no cost to our showroom located at 51 rue de la Fontaine au Roi, 75011 Paris.
How to proceed to an exchange?
In the same way as for a return, thank you to send us an email on email@example.com with the reasons why you wish to exchange the garment.
Note that if you are in Paris, you can come and exchange the coin free of charge at our showroom located at 51 rue de la Fontaine au Roi, 75011 Paris.
Do you have any remaining questions or doubts? Feel free to write to us.